Privacy policy
Compliance and legal
Protecting Your Personal
Information Matters to Us
We’re committed to handling your data with care, transparency and in full compliance with Australian privacy laws.
Introduction
Your Privacy, Our Priority
At AAA Private Wealth Advisors, we understand the importance of safeguarding your personal information. Whether you're engaging with us online, over the phone or in person, we want you to feel confident that your data is being collected, used and stored responsibly.
This Privacy Policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all individuals who interact with our services—including clients, website visitors, prospective clients and other stakeholders.
By continuing to engage with AAA Private Wealth Advisors, you consent to the practices described in this policy.
What Personal Information We Collect
The Types of Data We May Hold About You
We collect a range of personal and sensitive information to provide tailored financial services and meet our legal obligations. This may include:
- Full name, date of birth and contact details
- Residential and postal address
- Identification documents (e.g., driver's licence, passport)
- Tax file number (TFN) and financial details
- Employment, income and investment history
- Information about your risk profile, goals and financial objectives
- Records of your communications and interactions with us
We only collect what’s necessary to deliver our services effectively and legally.
How We Collect Your Information
Direct, Secure and With Your Consent
We typically collect your personal information directly from you when you:
- Fill out forms or applications
- Use our client portal
- Meet with an adviser or contact us
- Subscribe to our services or newsletters
- Interact with us via phone, email or online channels
In some cases, we may also receive information from third parties such as your accountant, legal representative, financial institutions, or public databases—always with your knowledge or consent where required.
Why We Collect and Use Your Information
To Deliver Services and Meet Regulatory Standards
We use your personal information to:
- Establish your identity and verify your account
- Provide tailored financial advice and portfolio management
- Conduct anti-money laundering (AML) and know-your-customer (KYC) checks
- Manage your investments and transactions
- Communicate with you about your account, reports or market updates
- Meet legal and compliance obligations
Your information also helps us improve our services, prevent fraud, and personalise your experience with us.
Disclosure of Personal Information
We Share Responsibly and Only When Necessary
We may disclose your personal information to:
- Third-party service providers who assist in delivering our services (e.g., IT support, platform providers, auditors)
- Government agencies, regulators or law enforcement (e.g., ASIC, AUSTRAC, ATO) when required by law
- Professional advisers acting on your behalf (e.g., accountants, lawyers)
- Our related entities or business partners, where permitted and relevant
We do not sell or rent your personal data to third parties. Every party we share information with is bound by confidentiality and privacy obligations.
How We Store and Protect Your Data
Secure Systems, Safeguards and Monitoring
We take extensive steps to ensure your personal information is protected from unauthorised access, loss, misuse or alteration. These include:
- Secure encryption and firewalls across all digital platforms
- Multi-factor authentication (MFA) for client portal access
- Role-based access controls and staff training
- Physical safeguards in offices and data storage centres
- Regular audits and reviews of our data protection measures
When personal information is no longer needed, we securely destroy or de-identify it in accordance with Australian laws.
Overseas Disclosure of Information
When Data Leaves Australia
In some cases, your information may be disclosed or stored overseas—for example, where we use secure international cloud-based systems or engage global service providers.
These disclosures are made only where:
- It is necessary for service delivery
- Data protection standards are deemed equivalent or satisfactory
- Contracts are in place to ensure compliance with Australian privacy standards
We carefully assess all overseas data arrangements to protect your privacy.
Accessing and Updating Your Information
You Have the Right to Know and Correct
You can request access to the personal information we hold about you at any time. You also have the right to request corrections if any details are inaccurate, incomplete or outdated.
To make a request, simply contact our Privacy Officer using the details at the bottom of this page. We’ll respond within a reasonable timeframe and explain any decisions or limitations, as required by law.
Cookies, Tracking and Online Data
How We Use Web Technologies
When you visit our website or client portal, we may use cookies and other tracking technologies to improve your online experience. These help us:
- Understand how you use the site
- Remember your preferences
- Provide secure and consistent access
- Tailor content and offers to your interests
You can manage your cookie settings in your browser or refer to our separate [Cookie Policy] for more detail.
aking a Privacy Complaint
We Take Your Concerns Seriously
If you believe your privacy has been compromised or mishandled, we encourage you to contact us directly. Our team is committed to addressing your concerns promptly and transparently.
Privacy Officer
AAA Private Wealth Advisors
08 625 60675
privacy@aaapwa.com
7/2 Mill Street, Perth WA 6000, Australia
If you're not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Updates to This Privacy Policy
Staying Current with Changing Laws and Technology
We may update this Privacy Policy from time to time to reflect legal, technological or service-related changes. The most recent version will always be available on our website and will apply from the date of publication.
Your continued use of our services constitutes acceptance of the updated terms.
Still Have Questions?
We’re Here to Help
If you’d like to know more about how we protect your personal information, or if you need help understanding any part of this policy, please get in touch. We're always happy to explain in plain English.
Find us
AAA Private Wealth Advisors,
7/2 Mill Street,
Perth, Australia
© 2025 AAA Private Wealth Advisors PTY Ltd The information provided on this website is for general informational purposes only and does not constitute financial, legal, or taxation advice. While every effort is made to ensure the accuracy and timeliness of the content, AAA Private Wealth Advisors makes no representations or warranties, express or implied, regarding the completeness, reliability, or suitability of the information, products, services, or related materials contained on this website. Any reliance you place on such information is strictly at your own risk.
We strongly recommend that you seek independent professional advice tailored to your individual financial circumstances before making any investment or financial decisions. The content on this website may be subject to change without notice, and AAA Private Wealth Advisors accepts no liability for any loss or damage, including—without limitation—indirect or consequential loss, arising from the use of or reliance on the information provided.
The value of investments and any income derived from them can fluctuate, and investors may not recover the full amount initially invested. Past performance is not a reliable indicator of future results. All investments carry risk, and you should consider whether a particular investment is appropriate for your needs and financial situation.
AAA Private Wealth Advisors is a trading name of AAA Private Wealth Advisors PTY Ltd, which is incorporated in Australia and holds Australian Business Number (ABN) 19 121 081 810. We are authorised and regulated by the Australian Securities and Investments Commission (ASIC).
The information and services described on this website are intended for Australian residents only and may not comply with laws or regulations in jurisdictions outside of Australia. Users accessing this site from outside Australia do so at their own risk and are responsible for compliance with local laws.
If you have a concern or complaint about our services, we encourage you to contact us directly so that we can seek to resolve the matter promptly. If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to the Australian Financial Complaints Authority (AFCA). For more information, visit www.afca.org.au.
We acknowledge and respect the Traditional Owners of the lands across Australia and recognise their continuing connection to Country, community, and culture. We pay our respects to Elders past and present, and we are committed to fostering inclusivity, understanding, and recognition of First Nations peoples in everything we do.