Creating an inclusive
experience for every client

We’re committed to making our services, platforms and communications accessible to everyone—regardless of ability, device or circumstance.

Introduction

Access for all is more than a goal—it’s a responsibility

At AAA Private Wealth Advisors, we believe everyone should be able to access and benefit from high-quality financial services—whether online, over the phone, or face-to-face. That includes clients living with a disability, seniors with changing needs, or anyone who requires alternative ways to engage with us.

We’re committed to complying with the Disability Discrimination Act 1992 (Cth) and meeting the relevant Web Content Accessibility Guidelines (WCAG) to ensure our digital experiences are inclusive, user-friendly, and barrier-free. This page outlines our accessibility efforts, where we’re improving, and how you can reach out for support.

Our Commitment to Digital Accessibility

Designed for Inclusion From the Start

We work to ensure that our website, client portal and digital communications are accessible to as many people as possible. This includes:

  • Providing keyboard-navigable interfaces for users who do not use a mouse
  • Using alt-text for all images and meaningful graphics
  • Ensuring sufficient contrast between text and background colours
  • Structuring content with clear headings, ARIA labels, and readable font sizes
  • Enabling compatibility with screen readers and other assistive technologies
  • Avoiding blinking elements or content that could trigger seizures or discomfort

We aim to meet or exceed WCAG 2.1 Level AA standards, and regularly test our platforms for accessibility compliance as part of our development cycle.

Accessible Communication Options

We’ll Communicate in the Way That Works Best for You

We understand that accessibility is not just about websites—it’s about how we communicate. That’s why we offer:

  • Alternative formats such as large print, audio, or easy-read documents upon request
  • Live phone support for assistance navigating forms, documents or services
  • The ability to nominate a carer, interpreter or authorised representative to act on your behalf
  • Willingness to work with you to find communication methods that meet your needs

If you require communication support, just let our team know when you get in touch.

Physical Accessibility at Our Locations

Welcoming Clients of All Abilities

Our offices are designed with accessibility in mind and typically include:

  • Step-free access or lift access to all client areas
  • Accessible bathrooms
  • Seating areas with clear pathways
  • Assistance for clients using mobility aids or accompanied by service animals

If you're visiting us in person and have specific accessibility requirements, we encourage you to contact us beforehand so we can make any necessary arrangements to support your visit.

Supporting Clients With Specific Needs

Respecting and Responding to Every Individual

We are committed to inclusive service for people with:

  • Vision impairment
  • Hearing loss or speech difficulties
  • Cognitive, neurological or learning conditions
  • Temporary impairments due to injury, illness or age

All of our staff receive training to better understand and support the needs of clients with disability. We are also working to embed inclusive design and accessibility thinking into every stage of our service delivery and digital development.

Feedback and Continuous Improvement

We’re Listening—and We Want to Do Better

We welcome your feedback on accessibility. If you:

  • Encounter a barrier on our website or portal
  • Have difficulty using a form or accessing a document
  • Need additional support using our services

Please let us know. Your experience helps us identify opportunities to improve and ensure we’re meeting the needs of all our clients.

How to Get Accessibility Support

We’re Here to Help—However You Reach Out

If you need help accessing our services or would like to provide feedback about your experience, please contact:

Accessibility Support Team

Phone: 08 625 60675
Email: info@aaapwa.com
Address: 7/2 Mill Street, Perth WA 6000, Australia

We aim to respond to accessibility-related enquiries as a priority and will work with you to find a solution that suits your needs.

Let’s Keep Building a
More Inclusive Future

We’re Committed to Ongoing Accessibility Leadership

At AAA Private Wealth Advisors, we view accessibility as a journey—not a checkbox. We're constantly looking for new ways to make our services more inclusive, whether through better technology, smarter design, or more compassionate service.

We appreciate your patience, your feedback, and your trust in us as we continue to make our business accessible to all.